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Hospitality, Tourism & Events Hospitality & Tourism Management

Risk and Crisis Management Workshop for Tourism, Hospitality and Events Professionals

Course Code
HTMG9001
Application Code
1845-3435NW
Study mode
Part-time
Start Date
To be advised
Duration
1 day
Language
English, supplemented with Cantonese
Course Fee
HK$2,800
Deadline on 31 Jul 2020 (Fri)
Enquiries
28678329
28610278
How to Apply

Highlights

The tourism, hospitality and events industries are rapidly developing and making a significant economic contribution to the community. Customers’ safety and security is of paramount importance and critical to the overall branding, credibility and sustainability of the business operations. The concept of ‘risk and crisis management’ is therefore an increasingly important topic for all service operators and managers to acquire and practise in today’s world.

This intensive 6-hour workshop is highly practical since it is specially designed for middle and senior level operators and managers involved with management of risks and crisis particularly in the tourism, hospitality and events industry. This workshop translates into solid risk and crisis management understanding that goes beyond the theoretical framework and plan that you can read on books! This workshop will give you tools and techniques you can use immediately in your own operations and uses a variety of methods including case studies from the tourism, hospitality and events industries to allow you to understand how to effectively utilize the organization resources before a risk or crisis occurs! More importantly, this workshop not only provides you a truly international perspective with lots of case studies worldwide, you will also acquire knowledge and skills that could be applied in a Hong Kong context!

 

Programme Details

Practical understanding of:

  • Role of risk and crisis management for tourism, hospitality and event industries in 21st Century
  • Risk and crisis management process and plan
  • Risk assessment: identification and analysis of risks
  • Tools and techniques for effective risk management
  • Loss prevention: Importance of contingency planning
  • Preparation of a contingency plan
  • Implementation of a contingency plan
  • Preparation for management team to risk and crisis management in Hong Kong

A Certificate of Attendance will be issued by HKU SPACE to participants with 75% or more attendance.

Who should attend?

Middle and senior level managers with responsibilities such as service management, operation management, and facility management seeking to grasp the essentials of risk and crisis management.

Tourism, hospitality and events professionals who wish to update their knowledge of best and evolving practice.

 
Application Code 1845-3435NW -

Duration
  • 6 hours (one full day intensive workshop or two weekday evenings)

Fee

Course Fee
  • Course Fee : HK$2,800

Apply

Application Form Download Application Form

Enrolment Method
Payment Method
1. Cash, EPS, WeChat Pay Or Alipay

Course fees can be paid by cash, EPS, WeChat Pay or Alipay at any HKU SPACE Enrolment Centres.

2. Cheque Or Bank draft

Course fees can also be paid by crossed cheque or bank draft made payable to “HKU SPACE”. Please specify the programme title(s) for application and the applicant’s name.. You may either:

  • bring the completed form(s), together with the appropriate course or application fees in the form of a cheque, and any required supporting documents to any of the HKU SPACE enrolment centres;
  • or mail the above documents to any of the HKU SPACE Enrolment Centres, specifying  “Course Application” on the envelope.  HKU SPACE will not be responsible for any loss of payment sent by mail.
3. VISA/Mastercard

Applicants may also pay the course fee by VISA or Mastercard, including the “HKU SPACE Mastercard”, at any HKU SPACE enrolment centres. Holders of the HKU SPACE Mastercard can enjoy a 10-month interest-free instalment period for courses with a tuition fee worth a minimum of HK$2,000; however, the course applicant must also be the cardholder himself/herself. For enquiries, please contact our staff at any enrolment centres.

4. Online Payment

Online application / enrolment is offered for most open admission courses (course enrolled on first come, first served basis) and selected award-bearing programmes. Application fees and course fees of these programmes/courses can be settled by using "PPS by Internet" (not available via mobile phones), VISA or Mastercard. In addition to the aforesaid online payment channels, continuing students of award-bearing programmes, if their programmes offer online service, may also pay their course fees by Online WeChat Pay, Online Alipay and Faster Payment System (FPS). Please refer to Enrolment Methods - Online Enrolment  for details.

Notes

  • If the programme/course is starting within five working days, application by post is not recommended to avoid any delays. Applicants are advised to enrol in person at HKU SPACE Enrolement Centres and avoid making cheque payment under this circustance.
  • Fees paid are not refundable except under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment), subject to the School’s discretion. In exceptional cases where a refund is approved, fees paid by cash, EPS, WeChat Pay, Alipay, cheque or PPS (for online payment only) will normally be reimbursed by a cheque, and fees paid by credit card will normally be reimbursed to the payment cardholder's credit card account.
  • In addition to the published fees, there may be additional costs associated with individual programmes. Please refer to the relevant course brochures or direct any enquiries to the relevant programme team for details.
  • Fees and places on courses cannot be transferrable from one applicant to another. Once accepted onto a course, the student may not change to another course without approval from HKU SPACE. A processing fee of HK$120 will be levied on each approved transfer.
  • Receipts will be issued for fees paid but HKU SPACE will not be repsonsible for any loss of receipt sent by mail.
  • For payment certification, please submit a completed form, a sufficiently stamped and self-addressed envelope, and a crossed cheque for HK$30 per copy made payable to "HKU SPACE" to any of our enrolment centres.