ToÂ reset your password to theÂ initial password, please begin with these steps:
Step 1: Click on "Forget Password" button
Step 2: Fill in your personal information
ii).Â Given Name
iii).Â Personal Document ID (first 5 characters)
Â Â Â Â Â a. HKID, OR
Â Â Â Â Â b. Passport No.
iv). Validation code (click refresh if the image is not clear)Â Â Â
Please kindly complete the submission by single click of âSubmitâ button and wait till the loading finished.
System error message would be popped out if completing submission by double click of âSubmitâ button.
For further details of this issue, please refer to here
Step 3: Check your alternate email address
After the submission, your alternative email address would be shown as above,
Please make sure the email account is valid.
A reset Learner Portal Password link would be sent to this alternative email account.
Step 4: Click the link to cofirm for your request in your alternate email box within 48 hours.Â Â In case, you forgot to click the reset password link in alternate email with in 48 hours, you have to redo the step 1 procedure once again.
(Regardless of the 48hours expired reset Learner Portal password link, if the validation question is answered wrongly, the whole procedure should be re-do once again started from step 1.
To be simplified, the reset Learner Portal Learner Portal password link is prohibited to be used repeatedly.)
Step 5: Answer a validation question and click âSubmitâ button.
Reset successfully to your initial password scheme.
Â Make sure to provide your Alternate email address(non learner portal email address) when you first logged into your account. Without the correct verification information andÂ a valid alternate email address, you will not be able to retrieve back to your initial login password by yourself.
Please note that yourÂ login password will be also used forÂ other HKU SPACE CASÂ e-Services.Â