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Walk-in Rate: HKD$220

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HKU SPACE Executive is in collaboration with Asia Pacific Customer Service Consortium to organise Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable Hong Kong. It is an opportunity to share industry trend and key success factors relating to Big Data, A.I., and Customer Experience Management; Online and Offline Customer Service; Mobile, Contact Center and Social Media CRM as well as Sales and Marketing and Corporate Social Responsibility as follows:

• What are CEO focuses to achieve sustainable performance growth with AI and Human CS, Sales and Marketing in the new economy?
• How to create more business, products and service mobile O2O opportunities?
• What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners? 
• Business Innovation model from Hong Kong, China, Asia Pacific and Western World
• How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Mr. Bryan Ng, Senior Programme Director and College Principal Lecturer of HKU SPACE Executive Academy and Mr. Jason Chu, Chairman of Asia Pacific Customer Service Consortium together with the panelists will share about CRE Strategies and best practices of Customer Relationship Excellence Awards (CRE Awards) winners that have established high performance Customer Service Quality Standard; and CRE innovative firms that have implemented effective systems in place where the companies are able to achieve high ROI with clear business strategy, to drive Best Practices, to institute Customer Service Knowledge Management to become a market leader with lean management, and more competitive business model and profitable customer loyalty.

Topic 1

Artificial Intelligence and Human Customer Service, Sales and Marketing

Speaker:

Mr. Jason CHU, Chairman, Asia Pacific Customer Service Consortium, CRE Awards Panel of Judge

Topic 2

Adopting AI to Empower Customer Service Agents to Deliver Exceptional Service

Speaker:

Ms. Susan POLLOCK, Senior Vice President, Teleperformance

Panalists:

Ms. Carrie LAW, CEO & Director, Juwai.com

Mr. Zen Pin LIOW, General Manager Greater China and ASEAN, Concentrix

Mr. Bryan NG, Senior Programme Director and College Principal Lecturer, HKU SPACE Executive Academy

Ms. Bhavya SIDDAPPA, Global PR Manager, Huawei Honor

Mr. Sudesh THEVASENABATHY, Head of Customer Care Management, AXA Hong Kong

Mr. Jacob WAI, Chief Data Officer, MoneySQ

Co-organiser

Asia Pacific Customer Service Consortium

Asia Pacific Customer Service Consortium (APCSC) is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

*There will be lucky draw after the Roundtable