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Accounting & Finance Financial Services and Insurance

Chartered Insurance Institute (CII) Professional Examination Preparatory Programme - Insurance Claims Handling (non-UK)

Course Code
Application Code
Study mode
Start Date
To be advised
Next intake(s)
5 weeks to 7 weeks
English, supplemented with Cantonese
Course Fee
Deadline on 25 Aug 2021 (Wed)
2867 8475
2861 0278
How to Apply


Unit WCE provides you with knowledge and understanding of the basic principles of the claims handling process which can be applied in your region.

This unit covers the claims handling process including notification, assessment, settlement and associated financial factors. It looks at the knowledge and skills you will need to handle claims in a professional, consistent and accurate manner. Claims handling is of such importance, it also considers claims handling within the wider context of the systems, process and functions that surround it.

This exam preparatory programme does not include CII examination. For candidates who are interested to enrol to CII examination of Insurance Claims Handling (non-UK), please contact the Chartered Insurance Institute at +852 2520 0098 or on or before 20 August 2021.

The examination enrolment fee is £92 for CII members and £100 (a discounted offer) for non-CII members. The fee includes all admission fee and e-studytext. For non-CII members, candidates will need to complete membership declaration form and send to . 



Programme Details


  • General principles
  • Insurance products
  • Claims considerations and administration
  • Claims handling procedures and related claims services
  • Claims settlement
  • Claims handling systems
  • Management of expenses

Learning outcomes

At the end of this unit, candidates should be able to understand:

  • the general principles in the claims handling process.
  • insurance products and associated services.
  • claims considerations and administration.
  • claims handling procedures and related claims services.
  • the claims function and how it may be structured.
  • claims settlement.
  • how expenses are managed.


Students who are able to satisfy the attendance requirement (minimum 70%) will be awarded a Statement of Attendance

Application Code 1945-2663NW -

Class Details

Venue: To be confirmed

Lecture Date Days Time


Wed 19:00-22:00
2 15-Sep-2021 Wed 19:00-22:00
3 29-Sep-2021 Wed 19:00-22:00
4 06-Oct-2021 Wed 19:00-22:00
5 13-Oct-2021 Wed 19:00-22:00
  • The class schedule is tentative. We reserve the right to make changes.
  • A detailed timetable will be sent to registered students via email before commencement.
  • The course will be opened subject to sufficient enrolment.
  • If you are applying to / have enrolled for more than one programme/course with HKU SPACE, please check to ensure that there are no scheduling conflicts before submitting your application.
  • HKU SPACE reserves all rights to make revisions or alternations to the course schedule, content, tutor or other details if necessary.
  • 香港大學專業進修學院保留一切權利按需要更改課程的上課時間、內容、導師或其他細節。


Course Fee
  • Course Fee : HK$1500 (exclude CII exam fee)

Entry Requirements

Students who are aged over 18 and eligible to sit for CII Professional Examination.


Application Form Download Application Form

Enrolment Method
Payment Method
1. Cash, EPS, WeChat Pay Or Alipay

Course fees can be paid by cash, EPS, WeChat Pay or Alipay at any HKU SPACE Enrolment Centres.

2. Cheque Or Bank draft

Course fees can also be paid by crossed cheque or bank draft made payable to “HKU SPACE”. Please specify the programme title(s) for application and the applicant’s name.. You may either:

  • bring the completed form(s), together with the appropriate course or application fees in the form of a cheque, and any required supporting documents to any of the HKU SPACE enrolment centres;
  • or mail the above documents to any of the HKU SPACE Enrolment Centres, specifying  “Course Application” on the envelope.  HKU SPACE will not be responsible for any loss of payment sent by mail.
3. VISA/Mastercard

Applicants may also pay the course fee by VISA or Mastercard, including the “HKU SPACE Mastercard”, at any HKU SPACE enrolment centres. Holders of the HKU SPACE Mastercard can enjoy a 10-month interest-free instalment period for courses with a tuition fee worth a minimum of HK$2,000; however, the course applicant must also be the cardholder himself/herself. For enquiries, please contact our staff at any enrolment centres.

4. Online Payment

Online application / enrolment is offered for most open admission courses (course enrolled on first come, first served basis) and selected award-bearing programmes. Application fees and course fees of these programmes/courses can be settled by using "PPS by Internet" (not available via mobile phones), VISA or Mastercard. In addition to the aforesaid online payment channels, continuing students of award-bearing programmes, if their programmes offer online service, may also pay their course fees by Online WeChat Pay, Online Alipay and Faster Payment System (FPS). Please refer to Enrolment Methods - Online Enrolment  for details.


  • If the programme/course is starting within five working days, application by post is not recommended to avoid any delays. Applicants are advised to enrol in person at HKU SPACE Enrolement Centres and avoid making cheque payment under this circustance.
  • Fees paid are not refundable except under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment), subject to the School’s discretion. In exceptional cases where a refund is approved, fees paid by cash, EPS, WeChat Pay, Alipay, cheque or PPS (for online payment only) will normally be reimbursed by a cheque, and fees paid by credit card will normally be reimbursed to the payment cardholder's credit card account.
  • In addition to the published fees, there may be additional costs associated with individual programmes. Please refer to the relevant course brochures or direct any enquiries to the relevant programme team for details.
  • Fees and places on courses cannot be transferrable from one applicant to another. Once accepted onto a course, the student may not change to another course without approval from HKU SPACE. A processing fee of HK$120 will be levied on each approved transfer.
  • Receipts will be issued for fees paid but HKU SPACE will not be repsonsible for any loss of receipt sent by mail.
  • For payment certification, please submit a completed form, a sufficiently stamped and self-addressed envelope, and a crossed cheque for HK$30 per copy made payable to "HKU SPACE" to any of our enrolment centres.