Complaint Handling

The School has proper internal procedures for course participants to file their complaints related to CEF courses.

 

These procedures can be found in Section 11.4 “Student-School Communication: Comments, Complaints and Compliments” of the Student Handbook, downloadable from the “General Information” section of the HKU SPACE Learner Portal https://learner.hkuspace.hku.hk/ .

 

CEF Courses related complaints should be filed in writing to the dedicated email account (cef_complaints@hkuspace.hku.hk). An initial acknowledgement from the School to the complainant will be made within 3 working days.