This programme aims to equip students with essential soft skills required for a successful career in the banking industry.  These skills include communication, critical thinking, growth mindset, and creativity, which are essential for fostering their workplace proficiency in customer relationship management. It adopts a practical approach by employing hands-on techniques including role plays, group discussions, and exercises, specifically designed to enhance students’ self-confidence and foster a design thinking mindset, which is crucial for meeting the demands of the banking industry.