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Certificate for Module (Essential Workplace Soft Skills for Banking)
證書(單元 : 銀行業職場必備軟技能)

Course Code
MS174A
Application Code
2335-MS174A
Credit
9
Study mode
Part-time
Start Date
12 Jul 2025 (Sat)
Duration
30 hours
Language
English
Course Fee
HK$7,000 per module
Enquiries
2867 8461 / 2867 8332
2861 0278
Apply Now

Highlights

This programme aims to equip students with essential soft skills required for a successful career in the banking industry.  These skills include communication, critical thinking, growth mindset, and creativity, which are essential for fostering their workplace proficiency in customer relationship management. It adopts a practical approach by employing hands-on techniques including role plays, group discussions, and exercises, specifically designed to enhance students’ self-confidence and foster a design thinking mindset, which is crucial for meeting the demands of the banking industry.

 

Programme Details

Intended Learning Outcomes
On completion of this programme, students should be able to
  1. use effective communication skills to enhance workplace interactions and customer relationships;
  2. apply critical thinking skills to identify root causes, evaluate arguments, and solve problems;
  3. assess the difference between fixed and growth mindset, and apply this knowledge to foster innovative ideas in a growth mindset environment;
  4. utilise creative thinking skills to harvest and filter ideas with potential relevance in banking; and
  5. apply the principles, practices and strategies of customer relationship management (CRM) in the banking sector.
Certificate for Module (Essential Workplace Soft Skills for Banking) Apply Online Now
Application Code 2335-MS174A
Start Date 12 Jul 2025
Apply Online Now

Modules

Syllabus

  • Business communications with impact in the banking industry
  • Critical thinking for banking practitioners
  • Growth mindset and design thinking for banking practitioners
  • Creativity training for banking practitioners
  • Customer Relationship Management (CRM) in banking
     

Assessment and Award

Assessment Method
Individual assignment and In-class presentation
 
Students who have successfully fulfilled the course assessment (i.e. passed the individual assignment, in-class presentation and attended at least 70% of the classes) will be awarded the "Certificate for Module (Essential Workplace Soft Skills for Banking)" within the HKU system through HKU SPACE.

Class Details

VENUE

To be confirmed

DURATION
  • 30 hours
  • Thursday 7:00 - 10:00 pm, and
  • Saturday 2:30 - 5:30 pm and 6:30 - 9:30 pm

Fee

Application Fee

HK$150 (non-refundable)

Course Fee
  • Course Fee : HK$7,000 per module

Entry Requirements

Applicants shall:

(a) hold an Advanced Diploma, a Higher Diploma or an Associate Degree in a business-related discipline awarded by a recognised institution;

AND

(b) (i) have gained in HKCEE Grade E in 4 subjects (including Mathematics) and Level 2 in English Language*, or equivalents; or

(ii) have gained in the HKDSE Examination Level 2 in 5 subjects including English Language and Mathematics;

* With effect from 2007, HKU SPACE recognises Grade E previously awarded for English Language (Syllabus B) (Grade C in English Language (Syllabus A)) at HKCEE as an acceptable alternative to Level 2 in this subject at HKCEE.

Applicants from non-business academic backgrounds and with other equivalent qualifications are eligible to apply and will be considered on a case-by-case basis.

Apply

Online Application Apply Now

Application Form Download Application Form

Enrolment Method

Partner Details

The programme will be offered in association with the Hongkong and Shanghai Banking Corporation Limited (HSBC).