Visiting Sharing -Guest Relationship Management

HKU SPACE 'Guest Relationship Management' students visited Plaza Premium Lounge at Hong Kong International Airport during a recent lecture. We were very honored to have Mr James HP Yap, Global Director, Operational Excellence, to lead the tour, showcase the Plaza Premium Group's portfolio and share insight into the whole operation of Plaza Premium Lounge and Hong Kong International Airport's most updated developments.

During the site visit, the students visited the newly renovated Plaza Premium Lounge inside the restricted area, learned about the novel lounge business and products (including ALLWAYS CONCIERGE which is the new airport concierge services, the facilities inside the lounge), met employees from the lounge, asked questions, and understood all the excellent services-driven spirits of Plaza Premium Group.

Mr Yap provided the students with further opportunities to work at Plaza Premium Group in Hong Kong and other overseas outlets. The students gain knowledge outside the classroom and apply it to their workplace now or in the future. 

HKU SPACE would like to thank Plaza Premium Group / Plaza Premium Lounge for their inspiring discussions and great opportunities for HKU SPACE's students.