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Alternative Dispute Resolution

Alternative Dispute Resolution

The application of mediation has become increasingly popular in Hong Kong.  The Hong Kong SAR Government has actively promoted the use of mediation as an effective means for conflict resolution in different aspects of life.  HKU SPACE has been offering a range of mediation courses for over 15 years. The Mediation Practice courses, delivered in both English and Chinese are accredited by the  Hong Kong Mediation Accreditation Association Limited (HKMAAL).  Upon completion of the 40-hour course, attendees are accepted as meeting Stage One requirement leading to accreditation as a member of the Association General Panel of mediators. 

Alternative Dispute Resolution Programmes

Programmes Type

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Microcredential

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Hong Kong Island

Kowloon

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Programme TitleLevelStart DateFull-time / Part-time
完成此40小時的課程後當符合香港調解資歷評審協會有限公司(HKMAAL)認可的第一階段訓練，學員可進一步報考HKMAAL的第二階段模擬調解考試，以獲取認可綜合調解員的資格。                                                                                          
PT
開課日期 2025年2月15日 (星期六)
修業期 4個星期
課程費用 HK$16,000
The programme aims to provide students with a broad understanding of the principles and guided practices in the procedural elements in mediation.  It intends to equip students to play a significant role in conducting a mediation session.

On completion of the programme, students should be able to:
  1. distinguish the merits of mediation, and the range and limitations of various methods of mediation and negotiation;
  2. identify issues in scenarios where mediation is applicable and formulate strategies to resolve a dispute by mediation; and
  3. communicate with parties effectively and manage and control the stages of mediation.

Successful completion of the 40-hour course is recognized by the Hong Kong Mediation Accreditation Association Limited (HKMAAL) as meeting Stage 1 training requirement. Students need to complete two further satisfactory assessments or conduct two actual mediations to be accredited as General Panel of Mediator.
PT
Start 05 APR 2025 (SAT)
Duration 3 weeks
是次課程中，導師會分析職場衝突的成因，如何演化成部門或機構的危機。繼而讓學員練習不同的調解技巧處理投訴和職間同事的衝突。
PT
開課日期 待定
修業期 1日
課程費用 HK$1,500
After the implementation of Civil Justice Reform in Hong Kong, most disputants have to attend mediation meeting before their cases are presented in the court and executives are often required to represent their own organization in the mediation. Good preparation is half way to success and executives have to prepare for a successful mediation meeting whenever dispute arises.
PT
Start To be advised
Duration 1 day
Graduates of the Mediation Practice courses might plan to become an accredited general mediator by the Hong Kong Mediation Accreditation Association Limited (HKMAAL). This skills enhancement course provides chances of practice coached by experienced mediators.
PT
Start To be advised
Duration 2 days
Fee HK$$3200

是次課程中，導師會分析不妥善解決的職場衝突會如何演化成企業的危機，對企業產生的潛在成本及影響，與及最終如何妨礙企業的發展和營運效率。另外導師亦會示範有才能的領袖如何透過調解的技巧，讓員工從衝突對抗的立場轉化為協作及解決問題的態度。

PT
開課日期 待定
修業期 1日
課程費用 HK$1,380
香港經濟由服務性行業主導，管理人員經常需要處理投訴。此課程教授學員如何處理投訴，有助應付日常工作所需，技巧亦可應用於生活不同範疇。
PT
開課日期 待定
修業期 1日
課程費用 HK$1,200
在職場中，同事間經常會發生工作程序的不同觀點、要求資源分配的差異及工作分工的分歧等現象，如果未能妥善處理，往往會演變成職間衝突，隨之而來的負面影響可能導致同事之間的互不信任和疏離。當職場氣氛惡化，自然會影響整個團隊的合作與生產力，同時亦會影響個人工作表現，甚或增加個人的壓力和焦慮，進而為公司帶來負面影響，令公司的業務和形象受損。
 
本課程旨在不限於培訓管理層的經理及領導，一般級別的員工和同事亦適合參加。課程內容包括如何有信心和有效地處理工作上之分歧，防止讓分歧惡化為衝突，引致公司和員工無謂的損失。
PT
開課日期 待定
修業期 2個星期
課程費用 HK$7,000