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Jun 2024

Building internal chatbots with RAG (Retrieval Augmented Generation) (11 Jun 2024)

FinTech and Financial Intelligence

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Date & time
11Jun 2024 (Tue)13:00 - 13:30
  • Mr Clive Yip (Practitioner in Data Analytics and IT)

Mr Clive Yip

Mr. Yip is a practitioner in Data Analytics. He has 10 years of experience in both Big 4 consulting firms and multinational companies. He is currently working as a Senior Data Analytics Consultant in a leading insurance company, using Python, SQL and other Big Data technologies to analyse and monitor any non-compliance or fraudulent activities. He has a Master’s degree in Information Technology from HKUST and a Bachelor’s degree from the University of Southern California. Before entering the data analytics field, he worked as a financial auditor in Ernst and Young and is a Certified Public Accountant (CPA) in Hong Kong and Canada.

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Building internal chatbots with RAG (Retrieval Augmented Generation)

I'm sure you've heard of ChatGPT by now, but despite its capabilities, it comes with some limitations, such as no access to real-time information, inability to reference corporate internal documents, and a tendency for "hallucination" or generating incorrect or nonsensical information. Tailor-made chatbots utilizing the Retrieval Augmented Generation (RAG) technique can address these challenges by integrating with a company's knowledge base and updating information in real-time to provide accurate, context-aware responses.

RAG chatbots can revolutionize various industries by seamlessly connecting with internal documents and knowledge bases. These chatbots can instantly access and retrieve relevant information from a vast array of sources, including company policies, product manuals, technical specifications, and customer data. By leveraging this wealth of internal knowledge, RAG chatbots can provide accurate, context-specific responses to user inquiries, streamlining processes and improving efficiency across departments. From customer support and sales to human resources and technical troubleshooting, these intelligent chatbots have the potential to transform the way businesses operate and interact with both internal and external stakeholders.

Join our seasoned expert, Mr. Clive Yip, as he discusses practical applications and shares insights on the implementation of RAG chatbots across various industries.

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Language: English