Certificate for Module (Butler Service) (CEF) - HKU SPACE: Hospitality, Tourism & Events, Aviation courses
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Marketing & HospitalityHospitality, Tourism & Events

Certificate for Module (Butler Service)
證書(單元:管家服務)

CEF Reimbursable Course (selected modules only)

CEF Reimbursable Course (selected modules only)

New Course
Course Code
HT002A
Application Code
1745-HT002A

Study mode
Part-time
Start Date
20 Sep 2019 (Fri)
Duration
4 weeks to 6 weeks
Language
English, supplemented with Chinese
Course Fee
HK$15,000 per programme *(excluding the field trip expenses)
Apply Now
Deadline on 06 Sep 2019 (Fri)
Enquiries
28678408 / 28678473
28610278
This course is on the list of <Professional Training and Examination Refund Scheme> under <Maritime and Aviation Training Fund>. Eligible applicants are refunded with 80% of the fees.
This course has been included in the list of reimbursable courses under the Continuing Education Fund (CEF).
此課程已列入<海運及空運人才培訓基金>的<專業培訓課程及考試費用發還計劃>名單,「基金」可獲發還80%的費用。
此課程已列入持續進修基金 CEF 認可課程


The demand of luxury hospitality services is emergent and is particularly high in Hong Kong and/or some Asian cities/countries such as China, Macau, and Singapore. The concept of “butler service” is extremely important to the luxury hospitality service providers since it is essential for luxury sectors to provide personalized services to their premium guests and achieve excellency in professional service standards.

Butler service skill is the core knowledge and skillsets that should be acquired by attendants who are now serving or aspired to serve in private jets, serviced apartments, luxury hotels and super yachts. The needs of manpower with such expertise and skillsets are well expressed among many luxury hospitality service providers in Hong Kong and in the region. Students graduating from this programme will pursue a career in the luxury service sector.

This programme is designed for students who are interested in butler service provision in the luxury and private settings of hotels and resorts, yachts and private jets. Students will be introduced professional service skills and exceptional standards of butlers in different aspects, such as etiquette and protocol, valeting services, table management, housekeeping management, and food & beverage preparation.

FINANCIAL ASSISTANCE:
1) Maritime and Aviation Training Fund

The $100 million Maritime and Aviation Training Fund (MATF) approved by the Legislative Council in January 2014 came into operation on 1 April 2014. The Fund is to sustain and enhance existing training schemes and scholarships, as well for launching new initiatives for the aviation sector. The aim is to build up in due course a vibrant, diversified and competitive pool of professionals and technical personnel to support Hong Kong’s future development in the aviation sector. Each Eligible applicant of Professional Training and Examination Refund Scheme (ProTERS) are refunded with 80% of the fees after completing approved courses or passing examinations, subject to a cap of $18,000 (whichever is less) for the pre-approved course/examination (LINK ). Please note that the eligible applicant should be full-time employment in the aviation sector with an organization/company in Hong Kong.
此課程已列入<海運及空運人才培訓基金><專業培訓課程及考試費用發還計劃>名單,「基金」可獲發還80%的費用

2) CONTINUING EDUCATION Fund (CEF)

This course has been included in the list of reimbursable courses under the Continuing Education Fund (CEF).
此課程已列入持續進修基金 CEF 認可課程

 

*According to the terms and conditions of the Continuing Education Fund, students seeking reimbursement of the fees under CEF must not have obtained any other publicity-funded financial assistance, such as MATF, for the same module to avoid double benefits.

 

WHY DO YOU STUDY THIS PROGRAMME AT HKU SPACE?

• Potential Employment Opportunities:
After completion of the programme, students may pursue career opportunities including luxury hotel, private jet flight attendant, front-line operation and back-of-house management positions. Our teachers are in the field who would give you solid and useful advice!
• Valuable Field Trip Experiences: 
Students will be arranged to local field trips (e.g.  yacht club, luxury hotel, wine cellar, cigar shop etc…). They will be able to learn the professional service skills and exceptional standards of butlers in real world setting through these visits, gain the latest development and trends of the luxury hospitality services or/and industry from different guest speakers and teachers who are practitioners in the private jet management companies and/or luxury hospitality service providers.
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• Experienced teachers:
Our teachers come from strong hospitality and/or business aviation industry background, and students will gain extensive industrial knowledge with a lot of insights from teachers.

Teacher/ Guest Speaker Profile:

Ms Cindy Tse

Lead Cabin Services & Talent,
Development Manager
Sino Jet Management Limited

Specialties

  • Commercial and Private Airline and Airport Management 
  • Education
  • Leadership & Talent Development
  • Luxurious Service & Hospitality

Selected Experiences

  • Gained working experience in the aviation industry for more than 20 years
  • Specialized in Team Leadership & Talent Management Programs
  • Design and deliver behavioral and organizational development programs
  • Certified Etiquette, Manners & Life Skills Trainer
  • Certified Crew Resources Management Trainer
  • Certified FISH ©Trainer
  • CIPD In Learning & Development
  • Energetic and experienced multi-lingual professional with solid track record of supporting senior executives in maintaining the highest standards of premium customer satisfaction

INTENDED LEARNING OUTCOME

On completion of the programme, students should be able to:

1. Identify the roles, attributes and ethics of butlers;
2. List and describe the basic butler service techniques;
3. Explain the professional standards of food and beverage butler services; 
4. Discuss the housekeeping and decoration techniques of butlers; and
5. Illustrate the butler administration procedures.

Programme Structure

This 12-credit programme will have 36 face-to-face lecture hours and 8 hours for non-lecture activities, such as site visit and seminar. Students will be arranged to have field trips and visit these facilities and/or service providers in Hong Kong so as to broaden exposure and learn in-depth about the industry. This can gain the insights of operation and procedure in a real world setting, and these are arranged at students’ own expenses.

Module

Contact Hours

Credits

Details of Module

    
Butler service 

36 lecture hours +

8 hours for field trip/site visit/seminar

12

The butler service skill is essential and core knowledge to be acquired by luxury hospitality practitioners, luxury services provider, private jet, yacht attendant, such as:

  • The concepts of butler service
  • The history and tradition of butler
  • Butler service skills: interpersonal and communication skills, the art of conversation, butler and cultural etiquette, personal grooming and hygiene
  • Valeting and personalized services: laundry and wardrobe management; care of fine clothes and shoes, pet care, removal of stains,
  • Packing and unpacking of suitcase, clothing and other personal items for clients
  • Food and beverage service: menu planning, introduction to fine dining food items, Food hygiene and sanitation of the pantry
  • Decoration: proper presentation of silverware, glassware, crystal, antiques, paintings, China and flowers, table linen, creating ambience
  • Housekeeping standard: security and caring of valuables, how to clean, store, polish, purchase and replenish items and equipment
  • Butler administration
  • Confidentiality and ethics

*Total Fee: HK$15,000.00*(excluding the field trip expenses)  

(*The tuition fee is reviewed annually and is subject to change without prior notice.)

Teaching and Learning Approach

The programme will be offered in part-time mode, it will be delivered through face-to-face lecture and complemented through field trips, site visits and/or seminars. Block teaching mode will be used to allow students to focus their learning, therefore, classes will be delivered in a 6-hour block in weekdays/weekends.

online application

Application Code 1745-HT002A Apply Online Now
Apply Online Now

Venue
  • HKU SPACE Learning Centres

TENTATIVE TIMETABLE

Module: Butler Service

Session

Date

Time

Room

1

20 Sept 2019 (Fri)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

2

21 Sept 2019 (Sat)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

3

28 Sept 2019 (Sat)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

4

5 Oct 2019 (Sat)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

5

12 Oct 2019 (Sat)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

6

19 Oct 2019 (Sat)

10:00am - 1:00pm

TBC

2:00pm - 5:00pm

  • The programme team reserves the right to change the above timetable if necessary.
  • All classes are subject to sufficient enrolment.

MEDIUM OF INSTRUCTION

The medium of instruction and assessments will be in English and supplemented with Cantonese.

Assessment

Group Presentation (60%) & Quizzes/in-class exercises (40%)

AWARD

On satisfactory completion of the programme, the Certificate for Module (Butler Service) will be awarded within the HKU system through HKU SPACE.

Articulation

Graduates of this programme may choose to study the full programme of “Certificate in Private Jet Hospitality Service Management”.

Applicants shall:

  1. Have gained in the HKDSE Examination Level 2 or above in 4 subjects including English Language; OR
  2. Have gained in the HKCEE Level 2 / Grade E or above in 4 subjects including English Language; OR
  3. Be aged at least 21 or above with three years of relevant work experience.

Applicants with other qualifications and relevant work experience will be considered on individual merits.

Course Fee
  • HK$15,000 per programme *(excluding the field trip expenses)
  • The CEF Institution Code of HKU SPACE is 100

CEF SectorNo Sector

CEF Courses
Certificate for Module (Butler Service)
證書 (單元 : 管家服務)
COURSE CODE 43C10767A FEES $15,000 ENQUIRY 2867-8408

Continuing Education Fund

This course have been included in the list of reimbursable courses under the Continuing Education Fund (CEF).
此課程已列入持續進修基金 CEF 認可課程

For more details, please visit HKU SPACE website: https://hkuspace.hku.hk/cef/application-procedures

Continuing Education Fund Reimbursable Course Continuing Education Fund Reimbursable Course (selected modules only)
Some modules of this course have been included in the list of reimbursable courses under the Continuing Education Fund.

Online Application Apply Now

Application Form Download Application Form

Enrolment Method

HKU SPACE provides 24-hour online application and payment service for students to make enrolment for most open admission courses (courses enrolled on first come, first served basis) and selected award-bearing programmes via the Internet.  Applicants may settle the payment by using either PPS, VISA or Mastercard online.

  1. Complete the online application form

    Applicant may click the icon Apply Now on the top right hand corner of the programme/course webpage to make online application, and then follow the instructions to fill in the online application form.

    Some programmes/courses may be admitted by selection, and may require applicants to provide electronic copy of any required documents (e.g. proof of qualification) as indicated on the programme/course webpage.  Only file format in doc, docx, jpg and pdf are supported. 

  2. Make Online Payment

    Pay the programme/course fees by either using:

    PPS via Internet - You will need a PPS account and a PPS Internet password. For information on how to open a PPS account and how to set up a PPS Internet password, please visit http://www.ppshk.com.

    Credit Card Online Payment - Course fees can be paid by VISA or Mastercard including the “HKU SPACE Mastercard”.

To know more about online enrolment and payment, please refer to the user guide of Online Enrolment and Payment:

 

In Person / Mail

For first time enrolment

Applicants must provide all the required information on the application form and any additional information as required after the intial application assessment. Otherwise the School may not be able to process the admission/enrolment further.

  1. For first come, first served short courses, complete the Application for Enrolment Form SF26 and bring or post the completed form(s), together with the appropriate application/course fee(s) and any required supporting documents to any of the HKU SPACE enrolment centres.  
  2. Award-bearing and professional courses may require other information. Forms are usually available at the enrolment centres or on request from programme staff. Bring or post the completed form(s), together with the appropriate application/course fee(s) and any required supporting documents to any of the HKU SPACE enrolment centres.

For continuing enrolment in the same course

In person or by post
  1. The standard ‘Enrolment/Payment Slip’ is designed for students of award-bearing programmes or remaining programmes in a suite of programmes requiring continuing enrolment and it applies to most programmes.
  2. Students should complete the “Enrolment/Payment Slip” which will be made available by relevant programme staff and return the slip to any HKU SPACE enrolment centre or post it to the relevant programme staff with appropriate fee payment.

If you are in doubt about the procedures, please check the individual course details, or contact our programme staff or enrolment centres. 

Please note the followings for programme/course enrollment:

  1. To make an application online, you will need a computer with connection to the Internet and a web browser with JavaScript enabled. Internet Explorer 5.01 or above is recommended for the web browser.
  2. Applicants should not leave the online application idle for more than 10 minutes.  Otherwise, applicants must restart the application process.
  3. Only S-MILES and Early Bird Discount are supported in Online Applicants (Application).  To enjoy other types of discount, please visit one of our enrolment centres.
  4. During the online application process, asynchronous application and payment submission may occur.  Successful payment may not guarantee successful application.  In case of unsuccessful submission, our programme staff will contact you shortly.
  5. Applicants are reminded that they should only apply for the same programme/course once through counter or online application.
  6. For online enrolment, payment confirmation page would be displayed after payment has been made successfully.  In addition, a confirmation email would also be sent to your email account.  You are advised to keep your payment confirmation for future enquiries.
  7. Fees paid are not refundable except as statutorily provided or under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment).
  8. If admission is by selection, the official receipt is not a guarantee that your application has been accepted.  We will inform you of the result as soon as possible after the closing date for application.  Unsuccessful applicants will be given a refund of programme/course fee if already paid.

Disclaimer

The School provides a platform for online services for a selected range of products it offers. While every effort is made to ensure timeliness and accuracy of information contained in this website, such information and materials are provided "as is" without express or implied warranty of any kind. In particular, no warranty or assurance regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.

The School (and its respective employees and subsidiaries) is not liable for any loss or damage in connection with any online payments made by you by reason of (i) any failure, delay, interruption, suspension or restriction of the transmission of any information or message from any payment gateways of the relevant banks and/or third party merchants for processing credit/debit/smart card or other payment facilitation mechanism; (ii) any negligence, mistake, error in or omission from any information or message transmitted from the said payment gateways; (iii) any breakdown, malfunction or failure of those gateways in effecting online payment service or (iv) anything arisen out of or in connection with the said payment gateways, including but not limited to unauthorised access to or alternation of the transmission of data or any unlawful act not permitted by the law.

Payment Method
1. Cash or EPS

Cash or EPS are accepted at any HKU SPACE Enrolment Centres.

2. Cheque or bank draft

Course fees can also be paid by crossed cheque or bank draft made payable to “HKU SPACE”. Please write the programme title(s)  and the applicant’s name on the back of the cheque. You may either:

  • in person by submitting the payment, completed form(s), and required supporting documents to any of our enrolment centres; or
  • by mailing the above documents to any of our enrolment centres, specifying “Course Application” on the envelope. 
3. VISA/MasterCard

Course applicants, who are holders of HKU SPACE Mastercard, can enjoy a 10-month interest-free instalment period for courses of HK$2,000 and over. For enquiries, please contact our enrolment centres.

4. Online payment

Online payment for short courses (first come, first served) and selected award-bearing programmes is available using PPS, VISA or Mastercard. Please refer to the Online Services page on the School website.

Notes

  1. For general and short courses, applicants may be required to pay the course fee in cash or by EPS, Visa or Mastercard if the course is to start shortly.
  2. Fees paid are not refundable except under very exceptional circumstances (e.g. course cancellation due to insufficient enrolment), subject to the School’s discretion. In exceptional cases where a refund is approved, fees paid by cash, EPS, cheque or online PPS will be reimbursed by a cheque; fees paid by credit card will be reimbursed to credit card account used for payment.
  3. In addition to the published fees, there may be additional costs associated with individual programmes. Please refer to the relevant course brochures or direct any enquiries to the relevant programme teams for details.
  4. Fees and places on courses are not transferrable. Once accepted onto a course, the student may not change to another course without approval from HKU SPACE. A processing fee of HK$120 will be levied on each approved transfer.
  5. HKU SPACE will not be responsible for any loss of payment, receipt, or personal information sent by mail.
  6. For additional copies of receipts, please submit a completed form, a sufficiently stamped and self-addressed envelope, and a crossed cheque for HK$30 per copy made payable to ‘HKU SPACE’ to any of our enrolment centres. Such copies will normally be issued at the end of a course.